June 21, 2017

FRONTEO's KIBIT AI Adopted at Resona Bank

Aims to Deliver Stronger Responses to Customer Requests through High-Precision Sorting of Questionnaire Answers and Identification of Customer Needs from Interview Transcripts

TOKYO, June 21, 2017 (GLOBE NEWSWIRE) -- FRONTEO, Inc. ("FRONTEO") (NASDAQ:FTEO) (TSE:2158), a leading provider of artificial intelligence ("AI") based big data analysis services, announced today that Resona Bank (Osaka, Japan) has adopted KIBIT, the AI engine developed by FRONTEO. From today, it will use KIBIT as described below in order to improve customer satisfaction by analyzing customer opinions and requests.

Ascertaining customer needs for financial products and service
KIBIT will analyze interview transcripts, such as those of exchanges between Resona Bank branch officers and customers, with the aim of implementing a customer-centric approach. Specifically, KIBIT will analyze interview transcripts that contain recommendations for financial products, customer reactions to the recommendations, and customer service requests. By selecting transcripts ranked by order of importance that are linked to a customer-centric approach, KIBIT will enable Resona Bank to ascertain and respond to customer needs quickly and efficiently.

A large volume of interview transcripts is produced at Resona Bank branches every day. The adoption of KIBIT also makes it possible to set a priority order for transcripts that were previously checked in the order they arrived, thereby increasing the completeness of checks of important transcripts.

Sorting of customer questionnaires
Resona Bank has been collecting various questionnaires from its 326 branches to understand customer opinions. Questionnaire volume has reached nearly 1,000 per month and contain information such as requests and opinions about products and branch facilities, compliments on staff responsiveness and complaints about waiting time. Previously, these were sorted manually by staff members and forwarded to the relevant department for follow-up. This method required a great deal of time to verify contents and yielded variations in sorting. With the adoption of KIBIT and using previous records as training data, Resona Bank will be able to sort and respond to questionnaires efficiently and with high precision.

Resona Bank's adoption of KIBIT follows a proof of concept trial which started in January 2017, during which KIBIT utilized a variety of internal records of the bank.  FRONTEO will be proposing further expansion of KIBIT's adoption in order to help Resona Bank leverage its strengths in providing product breadth and specialized attention to its individual and small- and medium-enterprise customers.

KIBIT is an AI engine developed by FRONTEO. KIBIT is a word coined by combining "kibi," a Japanese word meaning "subtlety," and "bit," the smallest unit of digital information, in order to indicate an AI capable of understanding the subtle elements of human behavior and personality.

About FRONTEO, Inc.
FRONTEO, Inc. ("FRONTEO") (Nasdaq:FTEO) (TSE:2158) supports the analysis of big data based on behavior informatics by utilizing its technology, "KIBIT". FRONTEO's KIBIT technology is driven by FRONTEO artificial intelligence based on knowledge acquired through its litigation support services. KIBIT incorporates experts' tacit knowledge, including their experiences and intuitions, and utilizes that knowledge for big data analysis. FRONTEO continues to expand its business operations by applying KIBIT to new fields such as healthcare and marketing. FRONTEO was founded in 2003 as a provider of e-discovery and international litigation support services. These services include the preservation, investigation and analysis of evidence materials contained in electronic data, and computer forensic investigation. FRONTEO provides e-discovery and litigation support by making full use of its data analysis platform, "Lit i View", and its Predictive Coding technology adapted to Asian languages. The company name was changed from UBIC, Inc. to FRONTEO, Inc. as of July 1, 2016.

For more information about FRONTEO, contact global_pr@fronteo.com or visit http://www.fronteo.com/global/.

Safe Harbor Statement
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CONTACT: FRONTEO Global PR                    

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